Repair Policy


When your product get damaged after using for some time and need to repair, we provide repair service for you. Please contact greebid customer service about the item repair.
You need to use regular airmail to send the item back to us. After we fix it, we will send back to you soon. We will not charge you for simple airmail shipping back, but if you ask for express shipping, you need to pay for it.

Maintenance Extent
 

Main unit of Equipment 1 year  warranty
Machine peripheral equipments and wire No warranty
Car diagnostic laptop 3 months
Data HDD No warranty
Car software No warranty
Consumables No warranty

 

Maintenance Certification

(1). Our QC stuff will carefully check quality and paste our own QC label on each product. Please don't tear the label on our products.

(2). Please keep your order's information, such as order number, we will check the record for the maintenance.


Payment for Maintenance

(1). artificial damage
(2). maintain other company's products
(3). contrary to operation procedure causing the machine program cannot recover
(4). failed update and lost data of chips


Others:

You need to pay the shipping cost which return back to us, and you also need to pay the shipping cost which ship back to you if the products weight is over 2KG or the time is over 3 moths. If less than 2KG or less than 3 moths, we will just pay the shipping cost for the first time of repair.


Any other questions, please feel free to contact obd16.com customers service.